Reduce disputes and protect your payment stability
Prevention, monitoring, evidence preparation, and dispute response for high-risk merchants.
What this solution means
Chargeback management combines prevention (descriptors, customer service, fraud rules) with response (evidence, representment, alerts) to keep dispute ratios within acceptable limits.
Who it is for
Any merchant with chargeback ratios approaching scheme thresholds, or whose acquirer has flagged elevated risk.
Why it matters
Excess chargebacks lead to higher reserves, fines, or account termination. Stronger management protects revenue and acquirer trust.
Common risks
Friendly fraud, unrecognised descriptors, slow refunds, weak fulfilment evidence, and poor dispute response.
Compliance requirements
Visa and Mastercard dispute monitoring programmes, scheme-specific timelines, and merchant obligations.
How VaultPay supports merchants
We help you implement alerts, refine descriptors, improve customer service, and build a representment workflow.
Documents or information needed
Last 6 months of chargeback data, current descriptor, refund policy, and customer service workflows.
Ready to move forward?
Review your chargeback risk